PayPal language is in Italian

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    Asked on May 14, 2012 at 07:37 PM

    When I tried out my form that is in French, it took me to PayPal that was in Italian. It's a good thing that I know Italian and could find my way around, but many of my clients will not be able to. Any suggestions on how to rememdy this? Is there are script that could be included in the submit button that specifies the language of the viewer of the form? 

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    Answered on May 14, 2012 at 08:05 PM


    I think this have to do with the cache in the browser that the paypal page was looking at previously.

    Example on my end, I tried using your form, when I have it submitted and went to paypal screen, I am seeing my own country which is not Italia.

    Can you try changing country to France, then close the paypal screen. Try open again, see if it stick to France.

    Please update us. Thanks.

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    Answered on May 14, 2012 at 09:28 PM

    Hi Jonathan,

    Well, I wish you were right... it would be so simple! But alas, it is not so. I flushed my cache, went thorugh the form and it came up in Italian. So I did what you said, set the language to French on the payment page, closed the window, went back through the form and... VOILA ! Nothing! Still in Itlaian. I am accessing this from Mexico. I know that my client's PayPal account is in Italy. Maybe that has somethign to do with it? I have sent PayPal a tech support inquiry about this. 

    On another note, while testing these forms out, am I right to assume that these are counting towards my 100 submissions in my free account? Isn't there a sandbox area that we can use until the form is complete and it goes live?

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    Answered on May 14, 2012 at 09:44 PM

    We don't currently have a sandbox but it's a good idea. I've seen such setups at various sites and they're quite useful. However, incomplete payments are not counted towards your submission quota.

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    Answered on December 11, 2012 at 05:16 AM

    Hello dejamour. You can now set a specific country/language to your checkout page.  You can modify this on your Paypal wizard's account information page.

    Note: Setting it to Default means it will select the country set on your Paypal account.

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    Answered on December 26, 2012 at 10:27 AM

    I have a similar problem. And this is the behaviour of this as explained to me by PAyPal support:

    We would normally default to the merchants language (so YOUR location when you set up your PayPal account)if nothing else is specified. 
    When I was redirected to PayPal, I could confirm that the default language your customers see is indeed Dutch (which is MY location as the merchandiser)

    Once the customer has logged into paypal, the interface language will switch to their profile language.


    Llyam- your answer looks great, but how to do you go back to teh wizard if the form is already in use on your website. Is this possible only when you rae creating the form for the first time?? Ricardo

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    Answered on December 26, 2012 at 11:27 AM

    Hi Ricardo, 

    I'll be glad to assist you with this!

    May I ask where is your form embedded?  What embed method have you used?

    Also,  can you please share the URL of the form?

    If you have embeded using the source code, then the change to the source code is necesary. If you have used one of the other embed methods (ie. iframe), then you can simply edit the form and the changes should be reflected on the page.  

    I'll wait for your response!

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    Answered on December 26, 2012 at 02:55 PM

    In addition to Eduardo's response and to answer your question, by default, while there have not been any language code settings on the form after the new integration, it will use the default setting (the Paypal account owner's country setting).  But after the edit on the form, it will then do an override and the pushed language code setting is the one to be used.

    Paypal's API allows to accept a field where the form submission can override the language code.  This is what the Set Locale Country does.  It simply pushes the language code to the checkout page everytime someone makes payment.

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    Answered on December 28, 2012 at 12:48 PM
    Thanks yes, I use JOTFORM to generate the code.
    The url is
    I believe JOTFORM allows me to set the language )PayPal country default) at
    the moment of creating the form which is a pain since I need it for
    "existing" forms.
    So the real question is how can I set it for "existing forms" ?
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    Answered on December 28, 2012 at 03:00 PM


    You will need to edit your form and click on the Payment Tool and set the Locale Country which is visible on the toolbar;