What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account could not be added as a sub user to another account

    Asked by Lisa on November 23, 2016 at 11:25 PM

    Does this mean that someone can now add me as a new user account using this email from my organisation?

    It seems the account still comes up as an option for them to share forms with but I can't access the account as it was deleted. The reason I wanted to delete the account was so that they would be able to add me as a user from the main office account.

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    JotForm Support

    Answered by jonathan on November 23, 2016 at 11:40 PM

    Please review also the user guide: How-to-share-forms-with-a-sub-account-user

    There is actually no need to delete your account to become a sub user of the main account. You can be the sub user even you have an existing jotform account already.

    The main account should just add you using your account email 


    then, when you login to your account you will see in your My Forms list the Shared With You folder.


    Let us know if you want us to re-activate your account/username lisa713  that you want to set as sub user of another account.


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    Answered by Lisa  on November 23, 2016 at 11:49 PM

    Thanks for the clarification.

    Please re-activate the account/username lisa713.


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    JotForm Support

    Answered by jonathan on November 23, 2016 at 11:54 PM

    Hi Lisa,

    Done. You can login at https://www.jotform.com/login

    Let us know if you need further assistance.


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    Answered by lisa713 on November 23, 2016 at 11:56 PM

    Perfect - thanks. My account is re-activated and I'm a sub-user of the work account.

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    JotForm Support

    Answered by jonathan on November 23, 2016 at 11:58 PM

    Thank you for the confirmation and letting us know all is good now. :-)