What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Still not receiving emails

    Asked by insightoptical on November 24, 2016 at 12:49 AM

    Sorry to be a pain. It's really aggravating. I tried to setup an smtp at smtp.secureserver.net (Godaddy) and still nothing. Can you please go in and edit the pages so they work? I must be missing something or made a mistake. I should be receiving emails now at info@insightoptical.com from out contact page and still nothing.

    Thanks, Mark

    Page URL:

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    JotForm Support

    Answered by olivia on November 24, 2016 at 01:59 AM

    Hi Mark,

    I have checked your form. 

    It is seen that you already set up SMTP for your form. However, when I tried to send you a test submission, I couldn't be successful. Please have a look at the following image:

    The reason of this failure is your SMTP settings. Please note that you use SMTP for Sender Email section in your Notification/Autoresponders settings. This sender email is shown in "From" section of emails. Have a look at the following image:

    My first suggestion is to set up your SMTP again. Using SMTP is the most effective way to prevent email bouncing and increase reliability of your forms but you need to set up your SMTP settings properly. Please follow this guide: How-to-Setup-SMTP-for-a-Form 

    After that, I set Sender Email as noreply@jotofrm.com and noreply@formresponse.com in stead of your SMTP email addressAll of my tests were successful in this case. 

    Please have a look at the following images:

    Please notice that noreply@jotform.com and noreply@formresponse.com are writing in "From" section of your notification emails in this case.


    In other words, if you want to use SMTP as your "Sender Email", you need to check your SMTP settings. However, when you continue to use noreply@jotofrm.com or noreply@formresponse.com, you can still receive Notification Emails. 

    If you need any other information, please feel free to contact us.

    Thank you.

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    JotForm Support

    Answered by olivia on November 24, 2016 at 08:16 AM


    I have updated my previous comment. Could you please check it again?

    If your issue persists, please feel free to contact us again. 

    Thank you for your understanding.