What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My client stopped receiving emails

    Asked by fastbooking on November 24, 2016 at 03:57 AM

    Hello,

     

    I think you really need to work on your bounce liste behaviour,

     

    now once again one my client stopped receiving emails because the email 


    guestvoice@ishin-jp.net

     

    was added to your bounce list without any warning from the tool

     

    Please give me a solution in order to be inform when an email which is set as recipient for my forms are going to the bounce list.

     

    thank you,

    Page URL:
    http://www.ishinhotels.com/en/contact-us-2/

    bounce list bounce Emails My Forms style size recipient
  • Profile Image
    JotForm Support

    Answered by amy on November 24, 2016 at 05:31 AM

    Hello,

    Our users cannot see the reason of the e-mail which is added to the bounce list. I think you've removed the e-mail address which you mentioned from the bounce list. Because from now on guestvoice@ishin-jp.net doesn't appear to be in bounce list. 

    If you want to learn the reason why an e-mail address is in bounce list, please don't avoid to contact with us before you remove it from the bounce list. You may want to view our user guide which is about How to Prevent Email Bouncing Related Issues.

    If you need further assistance, please let me know via this topic.

    Thank you.