What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Premium Yearly Subscription Payment Declined Reminder

    Asked by post@midtbyen.no on November 24, 2016 at 05:17 AM

    I updated the card yesterday, and recieved this reminder this day.

     

    Could future emails go to post@midtbyen.no not ragnhild@midtbyen.no

     

    JotForm yearly jotform premium premium yearly
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    JotForm Support

    Answered by ashwin_d on November 24, 2016 at 06:07 AM

    Hello,

    Have you updated your credit card number attached with your billing profile already? 

    Please note that our payment processing partner will again try to charge your card on Nov 27, 2016. Please bookmark the following URL in case you want to update your credit card number again:  https://sites.fastspring.com/interlogy/order/s/INT141117-3351-81403S 

    Thank you!

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    Answered by post@midtbyen.no on November 30, 2016 at 06:52 AM

    Yes I did update the card, beetween the 17th and the 24th.

    Now the account is downgraded and i dont understand why? I did update the card.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 30, 2016 at 08:07 AM

    Hello post@midtbyen.no,

    It seems that our payment processing partner did try to charge your card earlier today but it was not successful and that is the reason why your account was downgraded to free plan.

    I did check your account and found that you have successfully upgraded your account to premium yearly plan. Your account is in good shape currently and you should not have any trouble.

    Please bookmark the following URL in case you have to update your payment method:  https://sites.fastspring.com/interlogy/order/s/INT161130-2017-36594S 

    Thank you!