What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal integration does not work

    Asked by LinguaMedia on November 24, 2016 at 09:42 AM

    Hi there,


    Im trying to integrate Paypal payment option into my form, however I am not getting the options menu to modify PayPal widget settings.  It was fine for a while, then it refreshed, got rid of everything I had set up and now wont work.




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    JotForm Support

    Answered by candy on November 24, 2016 at 10:05 AM


    Sorry for the inconvenience you have.

    I have checked your form, cloned it on my side in order to test. I am able to replicate the issue on my side, also. It is not possible to configure Paypal payment gateway in your form.

    I have forwarded this issue to our software development team in order to fix it. You are going to be informed via this thread.

    Thank you very much.

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    JotForm Developer

    Answered by omur on November 25, 2016 at 02:25 AM

    Hello LinguaMedia,

    We've successfully created a form with PayPal Payments and pushed it in to your account. It looks like it is a temporary issue and should not repeat itself again.

    Please feel free to ask if you have further questions.

    Thank you