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    My sub user can not see the submissions

    Asked by fiona361 on November 24, 2016 at 09:49 AM

    I have set up kerry@apcp.org.uk to have full access to all my forms (edit form and view and edit submissions) - when she tries to view submissions she can see the ID / submission date / IP address but all other fields are blank.  Why??

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    JotForm Support

    Answered by candy on November 24, 2016 at 10:24 AM


    I have checked both of the accounts. As I have seen kerrymcg named user is your sub user.

    I think the issue is about the account data. You are not using the European server but your sub user's data has been connected with the European data servers.

    As you are also in England, I recommend you to enable Europe Datacenter as the following screenshot:

    I hope this helps. Please try and If you need further assistance, let us know.