What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I Need A Refund

    Asked by jrwcreativegroup on November 24, 2016 at 09:52 AM

    Happy Thanksgiving,

    I downgraded my plan last week and I received a confirmation that my plan would be "manually" downgraded on November 24th.  However,  I was still charged $19.00 via my Paypal.  I am requesting a refund and I still want to downgrade my account to the free plan.

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    JotForm Support

    Answered by Chriistian on November 24, 2016 at 10:53 AM

    To fully cancel your subscription, please also cancel it on your Paypal Account. To cancel your subscription in your Paypal Account, please follow the steps below.

    1. Login to your Paypal Account.

    2. Find the reference to the latest payment you have made to JotForm. 

    3. Once found, click the subscription number for that transaction: S-2CR84789PF366235G.

    4. Now click on the "Cancel Subscription" button and that is it.


    We are now processing the refund for the last payment ($19.00) charged to your account. Please allow 5-7 business days for the refund to reflect on your account.


    Do let us know if you need further assistance.
    Regards.