What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form saving goes in infinite loop when internet is not working.

    Asked by blueskywellness on November 24, 2016 at 10:29 AM

    I am facing this problem a few times. When the auto save is enabled and form tries to save and internet is not working or break at that moment, form tries to keep contentiously saving form. It does not have a timeout and does not return and error to say your internet is down something like that. Even if the internet comes up a few seconds later form keep continuing saving and goes in infinite loop. Please set a timeout on save if connection not working.




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    JotForm Support

    Answered by Kiran on November 24, 2016 at 11:03 AM

    In order to save the form to your account, it is required to have an active internet connection. If the internet connection is down while working on your form and connected later, your JotForm session might be closed due to the change of IP address. You may login to your JotForm account on a separate tab and then try saving the form.

    Hope this information helps!