Why are my forms submissions not being received by my email?

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    CCR1
    Asked on November 24, 2016 at 02:20 PM

    hello,

     

    my forms are set to send submissions to my email address which is an address set up from my cpanel ending with my domain name. however it will send to another pop3 email supplied by my internet service provider. what is causing the failure?

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    Nik_C
    Answered on November 24, 2016 at 02:37 PM

    Hello,

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : X-Postfix; unable to look up host dominicacarrentals.com:

    I removed it from our Bounce list so you will be able to receive submissions now.

    Please check this guide on how to prevent this kind of issues. 

    Also, you can check if your email ended in Bounce list by following this guide.

    We're sorry for this inconvenience, if you have any further questions please let us know.

     

    Thank you.