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    My form hangs while previewing everytime.

    Asked by RealtyPlans on November 24, 2016 at 08:55 PM

    Hi My Form is https://www.jotform.com//?formID=63188341341857

    I have added multiple select drop down. I have added condition to load options based on user selection and calculate price based on selection. If there is multiple selection price=price+{condition}. When i preview the form. The form hangs. Can you please help.

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    JotForm Support

    Answered by Chriistian on November 24, 2016 at 09:56 PM

    I checked your form and it also hangs on my end when I select a Type of Plan. This issue may be due to how the conditions are setup, where the Total Amount calculation field is adding itself within the condition and inserting itself again, causing a loop. We may need to modify the conditions to prevent this from happening. Please allow me some time to investigate this further and I will get back to you with a possible workaround. Regards.

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    JotForm Support

    Answered by Chriistian on November 24, 2016 at 10:58 PM

    After further investigation, I have confirmed that the Total Amount being added to itself is causing the issue. To resolve this, we will need to modify the conditions and setup multiple calculations for each of the 8 plans.

    The conditions that was set for the Total Amount should be placed to these individual calculation fields instead.

    Here's an example of the conditions that I setup for the New floor plan calculation field.

    Do the same for the rest of your Plan Types and you should no longer have any conditions for the Total Amount. Instead of conditions, we simply add the values from the calculation fields of each type into the Total Amount. In the example below, only the Interactive floor plan and New floor plan are added, but you should add more for each of the types available. Here's a guide on How to Perform Calculation in the Form?

    You can check out my demo here to see how it works: https://form.jotform.com/63288405856971 

    In my demo, only the New floor plan and Interactive floor plan have the conditions already setup. If you select one of these two plans and select the bedroom, their respective calculation fields will be filled. Then the Total Amount will calculate the total from these two calculation fields.

    You can clone this demo form to your account to see my setup or add the rest of the calculation fields and conditions for the plan types.

    If you need further assistance, please let us know.


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    Answered by RealtyPlans on November 30, 2016 at 07:38 PM

    Thanks for your support. Really appreciate the patience you had in explaining it to me.