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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Deseo cancelar mi cuenta por favor ya el cobro es mucho.

    Asked by RIGOBERTO QUIROZ MARTINEZ on November 24, 2016 at 11:02 PM

    deseo cancelar mi cuenta por favor ya el cobro es mucho



    This is a re-post of a comment on How to Downgrade Subscription Back to Free Account

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 24, 2016 at 11:10 PM

    Can you please provide us with the username of the account that you want to downgrade? I checked your email address super******rath@hotmail.com but there is no account associated with that email address. Please let us know the account that you want to downgrade back to free. If you also want your account to be deleted, please let us know.

    I will wait for your response.
    Thank you.

  • Profile Image

    Answered by RIGOBERTO QUIROZ MARTINEZ on November 27, 2016 at 02:44 PM
    mira no recuerdo pero checo en mi esto de cuenta
    y me estan cobrando cada nmes un cantidad
    ________________________________
    De: JotForm
    Enviado: jueves, 24 de noviembre de 2016 10:09 p. m.
    Para: supermonserrath@hotmail.com
    Asunto: Re: Deseo cancelar mi cuenta por favor ya el cobro es mucho
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    [https://www.jotform.com/resources/assets/icon/jotform-icon-dark-400x400.png]
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by Chriistian
    Can you please provide us with the username of the account that you want to downgrade? I checked your email address super******rath@hotmail.com but there is no account associated with that email address. Please let us know the account that you want to downgrade back to free. If you also want your account to be deleted, please let us know.
    I will wait for your response.
    Thank you.
    View this thread on browser Unsubscribe Thread
    1480047024
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on November 27, 2016 at 04:42 PM

    Apologies for any inconvenience. Unfortunately, we will not be able to verify the subscription if we do not have the account username. Like my colleague, Nik_C, have mentioned, we do not see any account associated with the email address you've used in this thread.

    Can you help us by giving us more details, please? May we know where are you seeing the charges? 

    Can you try to ask your bank for any subscription ID, email address, or anything that might be associated with the subscription?

    If you have any link to any of your forms in your account that would also help us locate the account.

    We will wait for your response.

    Thank you.

  • Profile Image

    Answered by RIGOBERTO QUIROZ MARTINEZ on December 08, 2016 at 09:45 PM
    PODRIAN DARME UN NUMERO DE TELEFONO PARA LLAMARLES POR FAVOR
    GRACIAS
    ________________________________
    De: JotForm
    Enviado: jueves, 24 de noviembre de 2016 10:09 p. m.
    Para: supermonserrath@hotmail.com
    Asunto: Re: Deseo cancelar mi cuenta por favor ya el cobro es mucho
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    [https://www.jotform.com/resources/assets/icon/jotform-icon-dark-400x400.png]
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by Chriistian
    Can you please provide us with the username of the account that you want to downgrade? I checked your email address super******rath@hotmail.com but there is no account associated with that email address. Please let us know the account that you want to downgrade back to free. If you also want your account to be deleted, please let us know.
    I will wait for your response.
    Thank you.
    View this thread on browser Unsubscribe Thread
    1480047024
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 08, 2016 at 10:54 PM

    Unfortunately we currently do not offer support over phone. The best way to contact us is via the forum or by emailing us at support@jotform.com. Are you having trouble downgrading your account? If so, please provide us with your account username and we will help you downgrade the account back to Free.

    I will be waiting for your response.
    Thank you.

  • Profile Image

    Answered by RIGOBERTO QUIROZ MARTINEZ on February 16, 2017 at 12:46 PM

    ________________________________
    De: JotForm
    Enviado: jueves, 24 de noviembre de 2016 10:09 p. m.
    Para: supermonserrath@hotmail.com
    Asunto: Re: Deseo cancelar mi cuenta por favor ya el cobro es mucho
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Chriistian
    Can you please provide us with the username of the account that you want to downgrade? I checked your email address super******rath@hotmail.com but there is no account associated with that email address. Please let us know the account that you want to downgrade back to free. If you also want your account to be deleted, please let us know.
    I will wait for your response.
    Thank you.
    View this thread on browser Unsubscribe Thread
    1480047024
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on February 16, 2017 at 03:07 PM

    Unfortunately, I was unable to see your message. If you have any questions or need help, please contact us again.

    Thank you.

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    Answered by RIGOBERTO QUIROZ MARTINEZ on February 19, 2017 at 01:46 PM
    pura mentira cobran de las targetas y le roban a la gente
    ________________________________
    De: JotForm
    Enviado: jueves, 16 de febrero de 2017 02:07 p. m.
    Para: supermonserrath@hotmail.com
    Asunto: Re: Deseo cancelar mi cuenta por favor ya el cobro es mucho.
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by John_Benson
    Unfortunately, I was unable to see your message. If you have any questions or need help, please contact us again.
    Thank you.
    View this thread on browser Unsubscribe Thread
    1487275668
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on February 19, 2017 at 02:05 PM

    We would like to apologize. We will be glad to help you with your concern, however, we need your help in providing us the information that we need in order for us to locate your account.

    Again, may we know where are you seeing the charges? Can you also try to ask your bank for any subscription ID, email address, or anything that might be associated with the subscription?

    If you have any link to any of your forms in your account, please provide it to us as that would also help us locate the account.

    We will wait for your response.

    Thank you.