Deseo cancelar mi cuenta por favor ya el cobro es mucho.

  • RIGOBERTO QUIROZ MARTINEZ
    Asked on November 24, 2016 at 11:02 PM

    deseo cancelar mi cuenta por favor ya el cobro es mucho

  • Chriistian Jotform Support
    Replied on November 24, 2016 at 11:10 PM

    Can you please provide us with the username of the account that you want to downgrade? I checked your email address super******rath@hotmail.com but there is no account associated with that email address. Please let us know the account that you want to downgrade back to free. If you also want your account to be deleted, please let us know.

    I will wait for your response.
    Thank you.

  • RIGOBERTO QUIROZ MARTINEZ
    Replied on November 27, 2016 at 2:44 PM
    mira no recuerdo pero checo en mi esto de cuenta
    y me estan cobrando cada nmes un cantidad
    ________________________________
    De: JotForm
    Enviado: jueves, 24 de noviembre de 2016 10:09 p. m.
    Para: supermonserrath@hotmail.com
    Asunto: Re: Deseo cancelar mi cuenta por favor ya el cobro es mucho
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    [https://www.jotform.com/resources/assets/icon/jotform-icon-dark-400x400.png]
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by Chriistian
    Can you please provide us with the username of the account that you want to downgrade? I checked your email address super******rath@hotmail.com but there is no account associated with that email address. Please let us know the account that you want to downgrade back to free. If you also want your account to be deleted, please let us know.
    I will wait for your response.
    Thank you.
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  • Mike_G JotForm Support
    Replied on November 27, 2016 at 4:42 PM

    Apologies for any inconvenience. Unfortunately, we will not be able to verify the subscription if we do not have the account username. Like my colleague, Nik_C, have mentioned, we do not see any account associated with the email address you've used in this thread.

    Can you help us by giving us more details, please? May we know where are you seeing the charges? 

    Can you try to ask your bank for any subscription ID, email address, or anything that might be associated with the subscription?

    If you have any link to any of your forms in your account that would also help us locate the account.

    We will wait for your response.

    Thank you.

  • RIGOBERTO QUIROZ MARTINEZ
    Replied on December 8, 2016 at 9:45 PM
    PODRIAN DARME UN NUMERO DE TELEFONO PARA LLAMARLES POR FAVOR
    GRACIAS
    ________________________________
    De: JotForm
    Enviado: jueves, 24 de noviembre de 2016 10:09 p. m.
    Para: supermonserrath@hotmail.com
    Asunto: Re: Deseo cancelar mi cuenta por favor ya el cobro es mucho
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    [https://www.jotform.com/resources/assets/icon/jotform-icon-dark-400x400.png]
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by Chriistian
    Can you please provide us with the username of the account that you want to downgrade? I checked your email address super******rath@hotmail.com but there is no account associated with that email address. Please let us know the account that you want to downgrade back to free. If you also want your account to be deleted, please let us know.
    I will wait for your response.
    Thank you.
    View this thread on browser Unsubscribe Thread
    1480047024
    ...
  • Chriistian Jotform Support
    Replied on December 8, 2016 at 10:54 PM

    Unfortunately we currently do not offer support over phone. The best way to contact us is via the forum or by emailing us at support@jotform.com. Are you having trouble downgrading your account? If so, please provide us with your account username and we will help you downgrade the account back to Free.

    I will be waiting for your response.
    Thank you.

  • RIGOBERTO QUIROZ MARTINEZ
    Replied on February 16, 2017 at 12:46 PM

    ________________________________
    De: JotForm
    Enviado: jueves, 24 de noviembre de 2016 10:09 p. m.
    Para: supermonserrath@hotmail.com
    Asunto: Re: Deseo cancelar mi cuenta por favor ya el cobro es mucho
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Chriistian
    Can you please provide us with the username of the account that you want to downgrade? I checked your email address super******rath@hotmail.com but there is no account associated with that email address. Please let us know the account that you want to downgrade back to free. If you also want your account to be deleted, please let us know.
    I will wait for your response.
    Thank you.
    View this thread on browser Unsubscribe Thread
    1480047024
    ...
  • John_Benson
    Replied on February 16, 2017 at 3:07 PM

    Unfortunately, I was unable to see your message. If you have any questions or need help, please contact us again.

    Thank you.

  • RIGOBERTO QUIROZ MARTINEZ
    Replied on February 19, 2017 at 1:46 PM
    pura mentira cobran de las targetas y le roban a la gente
    ________________________________
    De: JotForm
    Enviado: jueves, 16 de febrero de 2017 02:07 p. m.
    Para: supermonserrath@hotmail.com
    Asunto: Re: Deseo cancelar mi cuenta por favor ya el cobro es mucho.
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by John_Benson
    Unfortunately, I was unable to see your message. If you have any questions or need help, please contact us again.
    Thank you.
    View this thread on browser Unsubscribe Thread
    1487275668
    ...
  • Mike_G JotForm Support
    Replied on February 19, 2017 at 2:05 PM

    We would like to apologize. We will be glad to help you with your concern, however, we need your help in providing us the information that we need in order for us to locate your account.

    Again, may we know where are you seeing the charges? Can you also try to ask your bank for any subscription ID, email address, or anything that might be associated with the subscription?

    If you have any link to any of your forms in your account, please provide it to us as that would also help us locate the account.

    We will wait for your response.

    Thank you.