What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    V4 Bug: I lost my form data

    Asked by conceicaohugo on November 25, 2016 at 08:14 AM

    You've automatically updated me to the new version, and all the form questions vanished after that. There are a lot of hours spent on that form and info that i do not keep and for that i can´t recover.

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    JotForm Support

    Answered by amy on November 25, 2016 at 09:05 AM


    I checked your account/logs and replicated the issue.

    We're so sorry for the issue.

    I'm escalating this problem to our developers as an urgent bug.

    You'll be informed by our developers via this thread when the problem fixes. 

    Kindly regards.