What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal payment fail for upgrading my account

    Asked by Juanxo95 on November 25, 2016 at 09:07 AM



    I am trying to upgrade my account but when jotform redirect me to paypal it appears an error every time.


    Can you help me?

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Kiran on November 25, 2016 at 10:14 AM

    When I tried to upgrade my test account, I see that it is redirecting to PayPal page without any issue at my end. Could you try logging to a different browser and see if that works? Please let us know to which plan that you are trying to upgrade so that we can provide you the direct link to upgrade.

    Thank you!