What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    For the second time in the same month my forms have been disabled due to over limit of form views

    Asked by Chris on November 25, 2016 at 02:21 PM
    Okay, I am starting to really get frustrated with your service. For the second time in the same month my forms have been disabled due to over limit of form views, even though my analytics account shows only 4 unique visits. 

    I have sent two emails to support in the last 10 days regarding the issue and have heard nothing back. Can someone please tell me what is going on.
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    JotForm Support

    Answered by BJoanna on November 25, 2016 at 02:38 PM

    Sorry for inconvenience this may caused you. I saw that you have enabled JotForm footer on your account and that you have unlimited form views. I have activated your account.

    Also just to mentioned that I have checked form analytics of your forms and form view counter is correct. 

    My colleagues also provided you answers on your other threads that you posted an past 10 days. 

    https://www.jotform.com/answers/994638 

    https://www.jotform.com/answers/784835 

    Let us know if you need further assistance.