What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am trying to upgrade my account to silver, but my credit card is declined even though the bank is charging me for the upgrade. What do I do? Thanks.

    Asked by hbianquini on November 25, 2016 at 02:43 PM
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    JotForm Support

    Answered by BDAVID on November 25, 2016 at 04:08 PM

    There is no record in our system of any upgrade or charge. Do you have any confirmation or transaction number?