I am trying to upgrade my account to silver, but my credit card is declined even though the bank is charging me for the upgrade. What do I do? Thanks.

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    Asked on November 25, 2016 at 02:43 PM
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    Answered on November 25, 2016 at 04:08 PM

    There is no record in our system of any upgrade or charge. Do you have any confirmation or transaction number?