What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    problemas com usuário

    Asked by fernandorneto on November 25, 2016 at 02:59 PM

    Boa tarde,


    Solicitei acesso os dois usuários abaixo e até o momento ele não receberam o e-mail do jotform.





    Fernando Neto



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    JotForm Support

    Answered by Jim_R on November 25, 2016 at 04:26 PM

    Hello Fernando, I'm seeing you've added these 2 emails as Subusers for your account. Sadly, I'm not able to check their mail logs since they don't have an account yet.

    I did check if their emails are in the Bounce List and confirmed they are not. This means, they should have gotten the email when you added them as Subusers.

    Please advise them to check their entire mailbox, not just their Inbox, and include their Spam, Trash and Junk folders. If they still don't see the emails, advise them to create their own JotForm accounts using their respective emails:



    And as soon as they login, they should be able to see the forms you have shared with them.