What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I created a survey but am not receiving the submission to my email.

    Asked by Mrichard11 on November 25, 2016 at 03:29 PM

    I have created a Form to register for a basketball league but I am not receiving the completed from to my email. 


    Please help, 



    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 25, 2016 at 04:43 PM

    Form that you provided has 0 submission, but it has 3 incomplete submissions. Incomplete payment usually means that someone decided to not pay upon submitting the payment form. Inside of this guide you can find how to view incomplete payments: 


    More about PayPal Incomplete Payments FAQ you can find here:


    If you have received the payments from the user in your Paypal account but did not receive a submissions notification from JotForm, the submissions might be in the incomplete payment list. This is happening when Paypal IPN is disabled in your Paypal account. Please make sure that IPN is enabled within your PayPal account settings.

    How to Enable IPN for Paypal

    You can also setup incomplete payment Notification E-Mail:


    Hope this will help. Let us know if you need further assistance.