- Mrichard11Asked on November 25, 2016 at 03:29 PM
I have created a Form to register for a basketball league but I am not receiving the completed from to my email.
- JotForm SupportBJoannaAnswered on November 25, 2016 at 04:43 PM
Form that you provided has 0 submission, but it has 3 incomplete submissions. Incomplete payment usually means that someone decided to not pay upon submitting the payment form. Inside of this guide you can find how to view incomplete payments:
More about PayPal Incomplete Payments FAQ you can find here:
If you have received the payments from the user in your Paypal account but did not receive a submissions notification from JotForm, the submissions might be in the incomplete payment list. This is happening when Paypal IPN is disabled in your Paypal account. Please make sure that IPN is enabled within your PayPal account settings.
You can also setup incomplete payment Notification E-Mail:
Hope this will help. Let us know if you need further assistance.