What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hello! None of our forms are coming through to our email. Can you please look in to this? Thanks!

    Asked by Nannysitters on November 25, 2016 at 04:12 PM
    thanks hello email in
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    JotForm Support

    Answered by Boris on November 25, 2016 at 05:11 PM

    I have checked your form email history, and I do not see any failed emails in your account logs for the last week:

    https://www.jotform.com/myaccount/history

    As the emails appear to have been delivered to the recipient server successfully, could you please check your spam and bulk folders, and see whether the emails may have been filtered there? Have you received any of your emails in the last week?

    Similarly, I would recommend that you check and make sure your site is not using any kind of filters that might filter out our emails. From what we're seeing in the logs, emails to your address on nannysitters.ca site appear to have gone through fine, without the recipient server providing any kind of error message.

    If you cannot find the emails even in your spam folder, and are not receiving any kind of emails from your forms, then the emails we are sending are most likely getting filtered somehow, and in that case you would need to set up your own SMTP server to send your email notifications:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    In summary, the recommendations would be this:

    1. Check the spam / bulk folders.

    2. Check email filters on your server (nannysitters.ca).

    3. If our emails are still not reaching you, configure email notifications to go through your own SMTP server.

    Please let us know how it goes.