What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Shipping option npt working

    Asked by CrossbowCoalition on November 25, 2016 at 06:34 PM

    I have had 2 submissions of my form that did not include the flat rate standard shipping

    Page URL:
    http://conta.cc/2g0uPmh

    shipping option Submissions rate flat rate
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    JotForm Support

    Answered by BDAVID on November 25, 2016 at 06:47 PM

    You are correct, it appears not to be working in your form: 

    However, I cloned your form and it worked in the cloned version, URL: https://www.jotformpro.com/form/63296719328972? 

    Please clone my form in your account and see if it works: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Let us know if you need more help, we will be glad to assist you.