PDF file attached to an email autoresponder becomes 0 MB when email is received

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    laurabaruzzo
    Asked on November 25, 2016 at 06:35 PM

    i m using a free template. i m attaching a 622 mb pdf file in the autoresponder. when someone receives the mail, the download is not possible. they receive a 0 mb pdf file.

    i m doing this from my computer, the file is not damaged. i also tried with other files.

    i don t understand!

     

    thank you 

  • Profile Image
    Mike_G
    Answered on November 25, 2016 at 07:36 PM

    I see that you already replied to the thread you've previously opened regarding your concern. We will be attending to that thread shortly and I suggest you refer to that thread to avoid confusion with the answers being provided.

    https://www.jotform.com/answers/997876

    Thank you.