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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF file attached to an email autoresponder becomes 0 MB when email is received

    Asked by laurabaruzzo on November 25, 2016 at 06:35 PM

    i m using a free template. i m attaching a 622 mb pdf file in the autoresponder. when someone receives the mail, the download is not possible. they receive a 0 mb pdf file.

    i m doing this from my computer, the file is not damaged. i also tried with other files.

    i don t understand!

     

    thank you 

    email autoresponder PDF file autoresponder file size
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    JotForm Support

    Answered by Mike_G on November 25, 2016 at 07:36 PM

    I see that you already replied to the thread you've previously opened regarding your concern. We will be attending to that thread shortly and I suggest you refer to that thread to avoid confusion with the answers being provided.

    https://www.jotform.com/answers/997876

    Thank you.