Why am I out of space?

  • Profile Image
    Asked on November 25, 2016 at 10:48 PM

    We had a black friday special and a person tried to buy it but I see it says I have had 13 submissions for payments this month? Is there a way I can review that report? i dont think we sold anything (maybe one thing) this month.


    Its strange that when i first signed up with Jotform - it said (and I still have the paper) "FREE and ALWAYS FREE" But seems suddenly its pay for this and that.

    I certainly dont know of 13 payments - I tried to find how I can run a report on payments alone and dont see how. 


    thank you for addressing this quickly - we are hoping for some more sales tomorrow we sent to 27 people. 



  • Profile Image
    Answered on November 26, 2016 at 02:28 AM


    Thanks for contacting us.

    I have checked your account and your payment submission, forms and submission storage was overflowed.

    When I checked your submissions and realized that this form  has 13 payment submission at this month. As you can see below:

    If you want to get more submissions, you must upgrade your account other paid plans.

    Here is a guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Please let us know, if you need any further assistance.