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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I out of space?

    Asked by Sandy2121 on November 25, 2016 at 10:48 PM

    We had a black friday special and a person tried to buy it but I see it says I have had 13 submissions for payments this month? Is there a way I can review that report? i dont think we sold anything (maybe one thing) this month.


    Its strange that when i first signed up with Jotform - it said (and I still have the paper) "FREE and ALWAYS FREE" But seems suddenly its pay for this and that.

    I certainly dont know of 13 payments - I tried to find how I can run a report on payments alone and dont see how. 


    thank you for addressing this quickly - we are hoping for some more sales tomorrow we sent to 27 people. 



  • Profile Image
    JotForm Developer

    Answered by Helen on November 26, 2016 at 02:28 AM


    Thanks for contacting us.

    I have checked your account and your payment submission, forms and submission storage was overflowed.

    When I checked your submissions and realized that this form  has 13 payment submission at this month. As you can see below:

    If you want to get more submissions, you must upgrade your account other paid plans.

    Here is a guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Please let us know, if you need any further assistance.