What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I downgraded my account to free and you still charged me?

    Asked by madgeeklove on November 26, 2016 at 09:02 AM

    I downgraded my account last month to the paid version to the free version yet, you billed me again. I would like this past month's charge refunded.

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    JotForm Support

    Answered by Welvin on November 26, 2016 at 09:31 AM

    Your subscription is through Paypal. Paypal cancellation is manual. We have received your request on October 31st, but I think our billing department fail to process it for you. 

    Your subscription is already canceled as far as our record is concerned. I have requested the refund for your last payment to our billing department. The refund will be processed within 1 to 2 weeks from now. You should receive a notification once the payment is refunded. 

    Let us know if you have any questions. 

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    JotForm Support

    Answered by Welvin on November 26, 2016 at 09:35 AM

    It seems like you've filed a dispute. Anyways, this will be resolved and nothing to worry about it. Your last payment will surely get refunded.