What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Invalid Merchant Details

    Asked by Gamecat on May 15, 2012 at 07:53 AM


    I have followed all the instructions and set up credit card payments on my jotform.

    However, when I try to submit a test payment via my form I get the following error:

    Details: Transact: TIMESTAMP=2012%2d05%2d15T11%3a25%3a16Z&CORRELATIONID=20147df4f280a&ACK=Failure&VERSION=54%2e0&BUILD=2929894&L_ERRORCODE0=10501&L_SHORTMESSAGE0=Invalid%20Configuration&L_LONGMESSAGE0=This%20transaction%20cannot%20be%20processed%20due%20to%20an%20invalid%20merchant%20configuration%2e&L_SEVERITYCODE0=Error&AMT=1%2e00&CURRENCYCODE=AUD

    Can you confirm if this is a jotform error? Or do you think it is coming from Paypal?



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    JotForm Support

    Answered by liyam on May 15, 2012 at 10:30 AM

    This problem may be due to some issues with your paypal account.  Here are some things to look into:

    1. Make sure that you have accepted the "PayPal Website Payment Pro" agreement in your PayPal account after you have been approved for PayPal Pro.

    2. If you have accepted the Pro agreement but are still getting this error, PayPal also occasionally acknowledges the agreement and activates Virtual Terminal but somehow misses activating Website Payments Pro itself; if your PayPal "Get Started" summary screen only shows Virtual Terminal and nothing about PayPal Pro, please contact PayPal support to get your Website Payments Pro service activated.