Email not receiving submissions notifications

  • Profile Image
    Asked on November 26, 2016 at 11:31 AM

    We didn't realize that we were receiving submissions as we're not receiving our email notifications regarding them. I'm also testing the email in the form and not receiving anything. I'm not sure what the next step is in trying to make sure they come through to our email?

    Thank you!

  • Profile Image
    Answered on November 26, 2016 at 12:36 PM

    Hello pandakitchens,

    I have checked your email address and found in the bounce list with the following error: 
    Reason(s) : smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try

    I have now removed the email from the bounce list. If the problem from the non-existent email has already been resolved, you should be receiving the emails already.

    You may also check your email logs by following the steps from this guide: 

    If you have questions, please let us know.