What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email not receiving submissions notifications

    Asked by pandakitchens on November 26, 2016 at 11:31 AM

    We didn't realize that we were receiving submissions as we're not receiving our email notifications regarding them. I'm also testing the email in the form and not receiving anything. I'm not sure what the next step is in trying to make sure they come through to our email?

    Thank you!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on November 26, 2016 at 12:36 PM

    Hello pandakitchens,

    I have checked your email address and found in the bounce list with the following error:

    Reason(s) : smtp; 550-5.1.1 The email account that you tried to reach does not exist. Please try

    I have now removed the email from the bounce list. If the problem from the non-existent email has already been resolved, you should be receiving the emails already.

    You may also check your email logs by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you have questions, please let us know.