Please unblock my forms

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    Asked on November 27, 2016 at 05:07 AM


    my forms have been blocked, I think because I was creating a password form for our students to reset the password we give them (kept in salesforce) to access their kajabi training.

    Please unblock our forms.

    Also we want to upgrade our account to the use19pm but we would like to use credit card to debit monthly is that possible?

    Please advise.

    we use our forms on and


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    Answered on November 27, 2016 at 06:30 AM

    Your account is autosuspended by our phishing system because of your form Password Retrieval

    Please note that asking for user login credentials such as password is against out terms of use

    Phishing - You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately. 

    I saw that you have deleted mentioned form. I have also purged that form from your Trash folder. I have activated your account, but please do not create forms that are against our terms of use or your account will be suspended again and we will not be able to activate it. 

    Inside of this guide you can find how to upgrade your account: 

    Hope this will help. Let us know if you need further assistance.