What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Encryption key problems

    Asked by newfgccprime on November 27, 2016 at 10:39 AM

    I set up an encrypted form but when i followed the instructions for the key to save the key but when I go back to the file, all I get is a link back to my main jotform account page.  I was never given the key and the download option did not work at all.  I even tried to set up another key for another form and the same problem occurred.  I have now spent a couple of hours on something that should have only taken a second to complete.  How do we find our keys when these problems happen?  Trying very hard not to go to another service.  

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    JotForm Support

    Answered by BDAVID on November 27, 2016 at 12:19 PM

    I downloaded the encryption key in one of my forms, and it worked:

    What browser are you using? Please check if there isn't any add-ons or installed plugins that may be blocking the download. Also, try using another browser, we recommend using Chrome or Firefox. Let us know if you need more help.