- newfgccprimeAsked on November 27, 2016 at 10:39 AM
I set up an encrypted form but when i followed the instructions for the key to save the key but when I go back to the file, all I get is a link back to my main jotform account page. I was never given the key and the download option did not work at all. I even tried to set up another key for another form and the same problem occurred. I have now spent a couple of hours on something that should have only taken a second to complete. How do we find our keys when these problems happen? Trying very hard not to go to another service.
- JotForm SupportBDAVIDAnswered on November 27, 2016 at 12:19 PM
I downloaded the encryption key in one of my forms, and it worked:
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