What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need to downgrade. Tried before billing. Keeps saying "error".

    Asked by Scott on November 27, 2016 at 11:57 AM
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    JotForm Support

    Answered by KadeJM on November 27, 2016 at 03:13 PM

    Hi Scott, I see that you are attempting to downgrade but, it looks like you already cancelled your subscription and our system is currently allowing your paid bronze plan to run it's course so that you will then be downgraded around 12/25/2016 which is later on next month.

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    Answered by sckuperman on November 27, 2016 at 06:44 PM
    Thank you! Scott C. Kuperman MCSE, CDIA+, CDCSystems Engineer18 Forest DriveSpringfield, New Jersey 07081(973) 336-4911 :direct/mobile/fax/SMS

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    JotForm Support

    Answered by liyam on November 27, 2016 at 07:13 PM

    On behalf of Kade, you are welcome, Scott.

    Should you have other questions or concerns, feel free to let us know.

    Warm regards.