Need to downgrade. Tried before billing. Keeps saying "error".

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    Asked on November 27, 2016 at 11:57 AM
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    Answered on November 27, 2016 at 03:13 PM

    Hi Scott, I see that you are attempting to downgrade but, it looks like you already cancelled your subscription and our system is currently allowing your paid bronze plan to run it's course so that you will then be downgraded around 12/25/2016 which is later on next month.

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    Answered on November 27, 2016 at 06:44 PM
    Thank you! Scott C. Kuperman MCSE, CDIA+, CDCSystems Engineer18 Forest DriveSpringfield, New Jersey 07081(973) 336-4911 :direct/mobile/fax/SMS

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    Answered on November 27, 2016 at 07:13 PM

    On behalf of Kade, you are welcome, Scott.

    Should you have other questions or concerns, feel free to let us know.

    Warm regards.