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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I see my jotform on my site from Mobile device?

    Asked by Premierfootball on November 27, 2016 at 01:40 PM

    The form appears on website but not on a mobile device can you please advise why?

    Page URL:
    https://www.premierfootballtrialsltd.co.uk/register-now/

    JotForm Mobile site mobile device not visible on mobil view on mobile not visible mobile not visible mobile not showing why cant i see form embedded
  • Profile Image
    JotForm Support

    Answered by KadeJM on November 27, 2016 at 03:49 PM

    I've taken a look at your embedded form on my iPhone 6 and found that I could confirm the same issue you've mentioned where your form is not visible on a mobile device.

    I checked your website's source code and found you're using the js script for the form so I believe it's likely conflicting with other scripts on your website which is probably breaking the functionality.

    Please try re-embedding your form using the iframe embed method to see if that helps since it wraps your form in an a protective code frame to prevent this type of issue from occurring.

    If for some reason there's still an issue after trying that just let us know and we'll investigate more.

  • Profile Image

    Answered by Premierfootball on November 27, 2016 at 04:44 PM
    Hi Thank you for your e-mail.I have changed it to iframe embedded method and it is still not appearing on my mobile device.I really need help with this as I am losing business because this is not working.Thank you for your helpKellieOn 27 November 2016 at 20:48 JotForm <noreply@jotform.com> wrote:A new response has been received:Answered by KadeJM I've taken a look at your embedded form on my iPhone 6 and found that I could confirm the same issue you've mentioned where your form is not visible on a mobile device.I checked your website's source code and found you're using the js script for the form so I believe it's likely conflicting with other scripts on your website which is probably breaking the functionality.Please try re-embedding your form using the iframe embed method to see if that helps since it wraps your form in an a protective code frame to prevent this type of issue from occurring.If for some reason there's still an issue after trying that just let us know and we'll investigate more.View this thread on browser » Unsubscribe Thread1480279764
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 27, 2016 at 05:42 PM

    Please try adding the below CSS in your Custom CSS field:

    @media only screen and (max-device-width: 768px) {

    iframe#JotFormIFrame {

        width: 95% !important;

     }

    }

    I tested and it worked fine for me.

    Please let us know how it worked for you.

    Thank you!

  • Profile Image

    Answered by Premierfootball on November 28, 2016 at 12:44 AM
    Still no luck and unable to see form on website.On 27 November 2016 at 22:41 JotForm <noreply@jotform.com> wrote:A new response has been received:Answered by Nik_C  Please try adding the below CSS in your Custom CSS field:@media only screen and (max-device-width: 768px) {iframe#JotFormIFrame {    width: 95% !important; }}I tested and it worked fine for me.Please let us know how it worked for you.Thank you! View this thread on browser » Unsubscribe Thread1480286544
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 28, 2016 at 01:29 AM

    Hello Premierfootball,

    The custom css code which is shared by my colleague needs to be injected in your webpage and not in form. Please inject the following custom css code in your webpage (not in your form):

    @media only screen and (max-device-width: 768px) {

    iframe#JotFormIFrame {

        width: 95% !important;

     }

    }

    We will wait for your response.

    Thank you!