I've cancelled my subscription on August but I am still being charged

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    kingsvillefolk
    Asked on November 27, 2016 at 01:48 PM

    hi,

    I cancelled this account at the end of August. I just looked at my banking and I'm still being charged monthly. 

     

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    Welvin
    Answered on November 27, 2016 at 04:07 PM

    Our apologies. There is indeed a request for cancellation, but we've failed to process it for you. The cancellation is manual for Paypal-based subscriptions. I have requested the refund for the payments to our billing team. You should receive a notification once the refunds are made, but please note that we can only refund up to 60 days in Paypal. 

    Let us know if you have any further questions. 

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    Michele Law 
    Answered on December 01, 2016 at 08:34 AM

    If you can only refund up to 60 days in Paypal, can you instead send us a cheque for the full amount?

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    Welvin
    Answered on December 01, 2016 at 09:03 AM

    We cannot issue a cheque, unfortunately. You actually have the option to cancel the subscription on your Paypal account instead of requesting us the cancellation. I'm sorry, but this is the only refund that we can issue.