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kingsvillefolkAsked on November 27, 2016 at 1:48 PM
hi,
I cancelled this account at the end of August. I just looked at my banking and I'm still being charged monthly.
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Welvin Support Team LeadReplied on November 27, 2016 at 4:07 PM
Our apologies. There is indeed a request for cancellation, but we've failed to process it for you. The cancellation is manual for Paypal-based subscriptions. I have requested the refund for the payments to our billing team. You should receive a notification once the refunds are made, but please note that we can only refund up to 60 days in Paypal.
Let us know if you have any further questions.
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Michele LawReplied on December 1, 2016 at 8:34 AM
If you can only refund up to 60 days in Paypal, can you instead send us a cheque for the full amount?
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Welvin Support Team LeadReplied on December 1, 2016 at 9:03 AM
We cannot issue a cheque, unfortunately. You actually have the option to cancel the subscription on your Paypal account instead of requesting us the cancellation. I'm sorry, but this is the only refund that we can issue.