What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've cancelled my subscription on August but I am still being charged

    Asked by kingsvillefolk on November 27, 2016 at 01:48 PM


    I cancelled this account at the end of August. I just looked at my banking and I'm still being charged monthly. 


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    JotForm Support

    Answered by Welvin on November 27, 2016 at 04:07 PM

    Our apologies. There is indeed a request for cancellation, but we've failed to process it for you. The cancellation is manual for Paypal-based subscriptions. I have requested the refund for the payments to our billing team. You should receive a notification once the refunds are made, but please note that we can only refund up to 60 days in Paypal. 

    Let us know if you have any further questions. 

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    Answered by Michele Law  on December 01, 2016 at 08:34 AM

    If you can only refund up to 60 days in Paypal, can you instead send us a cheque for the full amount?

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    JotForm Support

    Answered by Welvin on December 01, 2016 at 09:03 AM

    We cannot issue a cheque, unfortunately. You actually have the option to cancel the subscription on your Paypal account instead of requesting us the cancellation. I'm sorry, but this is the only refund that we can issue.