What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Verify email

    Asked by mikehillsdon on November 27, 2016 at 05:40 PM

    Hi Guy's,

     

    Just signed up for an account however when I click on verify account I get a Not Valid Link.

     

    Let me know when I can retry.

    Thenks,

    Mike

    email click valid let a
  • Profile Image
    JotForm Support

    Answered by Jan on November 27, 2016 at 06:17 PM

    Your email is not in the bounce list. I checked the mail logs and I saw that the verification email was sent successfully to your inbox.

    If it is not in the inbox, please check the spam folder or junk mail. If it is in the spam folder, please mark it as "Not Spam".

    Here's a guide on How-to-View-All-Your-Form-Email-History.

    Hope that helps. Thank you.

  • Profile Image

    Answered by mikehillsdon on November 27, 2016 at 06:44 PM
    Hi Guy’s,

    I received the verification email ok, its when I click verify from my inbox that is where I am getting the error


    Mike Hillsdon
    Hillsdon Mobile Marketing Services
    Post: PO Box 501 Bulimba QLD 4171
    Mob: 0418 442 236
    Web: http://hillsdon.com.au
    FB: http://m.me/SociMobiMarketing
    Info: Text MOBILE to 0491 150 811


    ...
  • Profile Image
    JotForm Support

    Answered by liyam on November 27, 2016 at 07:19 PM

    Hello Mike,

    I checked your email address for verification, and it is now verified.

    If you have other questions or concerns, please let us know.

    Thanks.

  • Profile Image

    Answered by mikehillsdon on November 27, 2016 at 07:44 PM
    Many thanks :)

    Mike Hillsdon
    Hillsdon Mobile Marketing Services
    Post: PO Box 501 Bulimba QLD 4171
    Mob: 0418 442 236
    Web: http://hillsdon.com.au
    FB: http://m.me/SociMobiMarketing
    Info: Text MOBILE to 0491 150 811


    ...
  • Profile Image

    Answered by rvincent on December 02, 2016 at 05:56 AM

    I have the same issue. Whenever I click on the link it says not a valid email

  • Profile Image
    JotForm Support

    Answered by liyam on December 02, 2016 at 06:10 AM

    Hello rvincent,

    Your email is now verified. Although I'm a bit concerned now to why this is happening. Can you share with us a link to the verification email that is provided on your email address so we can see what's going on?

    Thanks.

  • Profile Image
    JotForm Support

    Answered by liyam on December 02, 2016 at 06:28 AM

    Hello again, rvincent.

    I found your response through my inbox, although it did not post here.

    I am trying to publish my survey but it says that "Jotfom refused to connect". Any tip on how to solve that>

    Anyhow, this may be a minor glitch on connecting or loading your form via the browser. Can you try logging out and logging back in and then publishing it again?

    Thanks.