Verify email link

  • Profile Image
    mikehillsdon
    Asked on November 27, 2016 at 05:40 PM

    Hi Guy's,

     

    Just signed up for an account however when I click on verify account I get a Not Valid Link.

     

    Let me know when I can retry.

    Thenks,

    Mike

  • Profile Image
    Jan
    Answered on November 27, 2016 at 06:17 PM

    Your email is not in the bounce list. I checked the mail logs and I saw that the verification email was sent successfully to your inbox.

    If it is not in the inbox, please check the spam folder or junk mail. If it is in the spam folder, please mark it as "Not Spam".

    Here's a guide on How-to-View-All-Your-Form-Email-History.

    Hope that helps. Thank you.

  • Profile Image
    mikehillsdon
    Answered on November 27, 2016 at 06:44 PM
    Hi Guy’s,

    I received the verification email ok, its when I click verify from my inbox that is where I am getting the error


    Mike Hillsdon
    Hillsdon Mobile Marketing Services
    Post: PO Box 501 Bulimba QLD 4171
    Mob: 0418 442 236
    Web: http://hillsdon.com.au
    FB: http://m.me/SociMobiMarketing
    Info: Text MOBILE to 0491 150 811


    ...
  • Profile Image
    liyam
    Answered on November 27, 2016 at 07:19 PM

    Hello Mike,

    I checked your email address for verification, and it is now verified.

    If you have other questions or concerns, please let us know.

    Thanks.

  • Profile Image
    mikehillsdon
    Answered on November 27, 2016 at 07:44 PM
    Many thanks :)

    Mike Hillsdon
    Hillsdon Mobile Marketing Services
    Post: PO Box 501 Bulimba QLD 4171
    Mob: 0418 442 236
    Web: http://hillsdon.com.au
    FB: http://m.me/SociMobiMarketing
    Info: Text MOBILE to 0491 150 811


    ...
  • Profile Image
    rvincent
    Answered on December 02, 2016 at 05:56 AM

    I have the same issue. Whenever I click on the link it says not a valid email

  • Profile Image
    liyam
    Answered on December 02, 2016 at 06:10 AM

    Hello rvincent,

    Your email is now verified. Although I'm a bit concerned now to why this is happening. Can you share with us a link to the verification email that is provided on your email address so we can see what's going on?

    Thanks.

  • Profile Image
    liyam
    Answered on December 02, 2016 at 06:28 AM

    Hello again, rvincent.

    I found your response through my inbox, although it did not post here.

    I am trying to publish my survey but it says that "Jotfom refused to connect". Any tip on how to solve that>

    Anyhow, this may be a minor glitch on connecting or loading your form via the browser. Can you try logging out and logging back in and then publishing it again?

    Thanks.

  • Profile Image
    VoilaSiteWeb
    Answered on March 16, 2017 at 12:43 PM

    Hello,

    same error here. I can not confirm my email.

    Whats going on ?

  • Profile Image
    liyam
    Answered on March 16, 2017 at 01:49 PM

    Hello VoilaSiteWeb,

    Since this thread is quite old, I have moved your concern on to a new thread where we can assist you better. We'll provide you an update in a short while.

    Thanks for your understanding.

  • Profile Image
    chicagolandchamber9 
    Answered on March 31, 2017 at 02:45 PM

    My email verification is also not working and I am concerned that is the reason I cannot successfully publish the form I created. Also, I cannot login to my account. It says auto-suspended. Please assist.

  • Profile Image
    Jan
    Answered on March 31, 2017 at 03:59 PM

    This is a duplicate post. I can see that you already opened a thread for your issue. Please wait for my reply on this thread: https://www.jotform.com/answers/1108224.

    Thank you.