What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Usage over limit

    Asked by Womeninfocus on November 27, 2016 at 08:21 PM

    I've trashed and purged but limit still saying over quota. Can you help me?


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    JotForm Support

    Answered by BJoanna on November 27, 2016 at 11:08 PM

    I have check your account and it is overlimit because you have exceeded your Upload File Storage limit which is 100 MB for free accounts. Your current file upload size is 201.74 MB. I saw that you have deleted and purged some of your forms, however you still have two forms inside of Trash folder. 

    I have checked and both forms have uploaded files. First form has 187 uploads and second form has 37 uploads. You need to delete those submissions as well, only then upload storage space of your account will be cleared. 

    You do not need to delete forms as well, you can only delete submissions. 

    How to Delete Form Submission Data

    If you want to keep your forms, then you will first need to restore them and then you can delete submissions. 

    How to Restore Deleted Forms

    Also please note: Delete submissions are permanently deleted and can no longer be restored. 

    I would suggest you to first download your files to your computer and then delete them. 

    How to Download Form Submissions as Excel/CSV/PDF?

    Hope this will help. Let us know if you need further assistance.