What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account status...

    Asked by yvazquez on May 15, 2012 at 10:39 AM

    Hi,

    I have up-graded my account using Paypal and still receiving e-mails that my account quota is overlimit. I already paid but my account status has not been up-graded accordingly.

     

    Please revise my account.

     

    Thank you,

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    Answered by gori-mathew on May 15, 2012 at 11:16 AM

    Hi,

    We apologize for the inconvenieces this issue has caused you. It seems that your accumulated submissions didn't reset. I have reset your accumulated submission and your account should be fine.

    Please also keep checking on your usage notification messages as your account may be receiving huge submissions and therefore may need to be upgraded to Professional to enjoy higher quota allocations.

  • Profile Image

    Answered by yvazquez on May 15, 2012 at 11:18 AM

    Thank you so much for your prompt response.

  • Profile Image

    Answered by gori-mathew on May 15, 2012 at 11:20 AM

    Welcome and thanks for giving us the opportunity to serve you.