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TimDaviesAsked on November 28, 2016 at 4:13 AM
we have a jotform named official tree inspections
can the geo-location data be recovered as I believe in the process of trouble shooting a problem with a blank map screen the App was removed and reinstated.
This appears to have resulted in the loss of all Geo-tags on the all of the submissions. Is there any way of recovering these.
Kind Regards
Malcolm
E: malcolm.riddler@cleshar.co.uk
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BorisReplied on November 28, 2016 at 4:30 AM
Please try using our Form Revision History feature to revert your form to the state it was in before the Geolocation widget was removed:
https://www.jotform.com/help/294-How-to-view-form-revision-history
This will recover the fields as they existed before, and as the submission data is tied to the fields, it will also recover the data that the widget collected.
As a precautionary measure, I would advise you to export your form submissions first:
https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel
https://www.jotform.com/help/356-How-to-Download-the-Submission-Files
Please try it out, and let us know how it goes.