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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to restore Geolocations data from a deleted form field

    Asked by TimDavies on November 28, 2016 at 04:13 AM

    we have a jotform named official tree inspections

    can the geo-location data be recovered as I believe in the process of trouble shooting a problem with a blank map screen the App was removed and reinstated.

    This appears to have resulted in the loss of all Geo-tags on the all of the submissions. Is there any way of recovering these.

     

    Kind Regards

    Malcolm

    E: malcolm.riddler@cleshar.co.uk 

    Page URL:
    https://eu.jotform.com/submissions/23173632735352

    Submissions JotForm problem app
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    JotForm Support

    Answered by Boris on November 28, 2016 at 04:30 AM

    Please try using our Form Revision History feature to revert your form to the state it was in before the Geolocation widget was removed:

    https://www.jotform.com/help/294-How-to-view-form-revision-history

    This will recover the fields as they existed before, and as the submission data is tied to the fields, it will also recover the data that the widget collected.

    As a precautionary measure, I would advise you to export your form submissions first:

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    https://www.jotform.com/help/356-How-to-Download-the-Submission-Files

    Please try it out, and let us know how it goes.