What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autosuspended Account: Disabled Form

    Asked by arexio on November 28, 2016 at 06:07 AM

    Hi

    Our form was disabled, how can we fix this? We ask for bank info as we are a fintech company...

     

    Thanks!

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    JotForm Support

    Answered by Boris on November 28, 2016 at 06:19 AM

    As explained in the original support thread a couple of days ago, your form was used for collection of details that are against our terms of use:

    https://www.jotform.com/terms/

    Please see your original support thread for more details:

    https://www.jotform.com/answers/997554-Autosuspended-Account-Why-is-my-form-disabled

    After we've reactivated your account 3 days ago, you've simple re-added all the forbidden fields back to your form, which is why your account is now suspended again. Before we can proceed to reactivating your account, please read our terms of use carefully, and let us know whether you agree not to collect such data any more.

    We will be happy to remove all the forbidden fields from your form and reactivate your account when we have your confirmation that you have read the terms and agree to comply with them.

    Thank you.