I cannot get notification emails?

  • Profile Image
    JacquesPatriaque
    Asked on November 28, 2016 at 07:25 AM

    Hi!
    Recently not all of the application are sent through to my email account. So I only have all of the application within JotForm and have to redirect them manually to my Email Account.  

    Can you help me fix this? Because before it worked just fine and I was a super happy customer.

    Best

    Jacques

     

  • Profile Image
    olivia
    Answered on November 28, 2016 at 09:25 AM

    Hi

    I have checked your form submissions and sent you a test submission. After that I have checked your email logs. Please have a look at the following images:

    It is seen that you are receiving submissions now.

    Could you please check your email inbox? If your notification emails are not there, please check your spam inbox and mark your emails as "Not Spam".

    If your issue persists, please feel free to let us know.

    Thank you.