What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot get notification emails?

    Asked by JacquesPatriaque on November 28, 2016 at 07:25 AM

    Recently not all of the application are sent through to my email account. So I only have all of the application within JotForm and have to redirect them manually to my Email Account.  

    Can you help me fix this? Because before it worked just fine and I was a super happy customer.




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    JotForm Support

    Answered by olivia on November 28, 2016 at 09:25 AM


    I have checked your form submissions and sent you a test submission. After that I have checked your email logs. Please have a look at the following images:

    It is seen that you are receiving submissions now.

    Could you please check your email inbox? If your notification emails are not there, please check your spam inbox and mark your emails as "Not Spam".

    If your issue persists, please feel free to let us know.

    Thank you.