What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to Send Email Based on User's Answer?

    Asked by marcusdee123 on November 28, 2016 at 08:40 AM

    I would like to set up a form that sends form data to a different email address depending on a particular option chosen. If I set up a question with several checkboxes, it looks like I can't set up conditional logic for each option within the one question. If I make each option a single question, I can't hide the built-in "option 1, option 2, option 3" no matter what I do. Is there any way to accomplish something like the following with your product?


    Pick your school:

    O High School                 (if checked, send all form data to email address #1)

    O Middle School               (if checked, send all form data to email address #2)

    O Elementary School         (if checked, send all form data to email address #3)

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    JotForm Developer

    Answered by Helen on November 28, 2016 at 09:44 AM


    You can add "Change E-mail Recipient" conditions to your form. Please follow these steps:

    1. Click "Conditions" at the top of the page.Then click "New Condition". Select "Change Email Recipient".

    2. Set this condition properties as you want:

    Option1 can be High School option and you can change the e-mail field.

    Here is a guide helps to you: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    If you have any questions or issue, feel free contact us.