How to Send Email Based on User's Answer?

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    marcusdee123
    Asked on November 28, 2016 at 08:40 AM

    I would like to set up a form that sends form data to a different email address depending on a particular option chosen. If I set up a question with several checkboxes, it looks like I can't set up conditional logic for each option within the one question. If I make each option a single question, I can't hide the built-in "option 1, option 2, option 3" no matter what I do. Is there any way to accomplish something like the following with your product?

     

    Pick your school:

    O High School                 (if checked, send all form data to email address #1)

    O Middle School               (if checked, send all form data to email address #2)

    O Elementary School         (if checked, send all form data to email address #3)

  • Profile Image
    Helen
    Answered on November 28, 2016 at 09:44 AM

    Hi,

    You can add "Change E-mail Recipient" conditions to your form. Please follow these steps:

    1. Click "Conditions" at the top of the page.Then click "New Condition". Select "Change Email Recipient".

    2. Set this condition properties as you want:

    Option1 can be High School option and you can change the e-mail field.

    Here is a guide helps to you: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    If you have any questions or issue, feel free contact us.