What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving notifications

    Asked by dharbit on November 28, 2016 at 09:15 AM
    Page URL:

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    JotForm Support

    Answered by candy on November 28, 2016 at 09:31 AM


    I am getting the  404 (Page Not Found) error as you can see the following screenshot:

    Please check your website and explain your question further.


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    Answered by dharbit on November 28, 2016 at 09:39 AM

    My apologies. The link below is the corrected one.



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    JotForm Support

    Answered by candy on November 28, 2016 at 10:01 AM

    Hello again,


    As I have checked, your email address dharbit@progressive-plastics.net was in our bounce list as you can see the screenshot below:



    That was the reason you did not receive submissions into your email address dharbit@progressive-plastics.net. I have removed your email address from our bounce list. So that, you are able to receive emails normally now.


    Moreover, you can check if your email is in our bounce list or not at the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List


    Also, please check related guide for more detailed information: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues


    Please check, if you need more assistance do not hesitate to contact us.

    Thank you.

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    JotForm Support

    Answered by EltonCris on November 28, 2016 at 10:49 AM


    Your thread went back into our inbox without your reply. If you have any followup questions, please post it on your thread here https://www.jotform.com/answers/998825.