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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I am not able to get all my mail from the form submission

    Asked by frank5966 on November 28, 2016 at 09:33 AM

    Hi, I have many form on my site.  And each form have 3 mail recipients. The 1st email id get the mail and the other 2 email ids do not get the form detail on submission. 


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    JotForm Support

    Answered by Kevin_G on November 28, 2016 at 10:21 AM

    I have checked your form and I can see you have 2 different email notifications only, of those email recipients one is in our bounce list, here're the results: 

    Result: g*****************y@yahoo.com is IN the bounce list

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    I have removed the email from our bounce list and I would also suggest you to check this guide in order to know how to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    Here's also another guide that will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.