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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not able to get all my mail from the form submission

    Asked by frank5966 on November 28, 2016 at 09:33 AM

    Hi, I have many form on my site.  And each form have 3 mail recipients. The 1st email id get the mail and the other 2 email ids do not get the form detail on submission. 

     

    Page URL:
    http://www.goaweddingdirectory.com/

    all to get the form not able
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    JotForm Support

    Answered by Kevin_G on November 28, 2016 at 10:21 AM

    I have checked your form and I can see you have 2 different email notifications only, of those email recipients one is in our bounce list, here're the results: 

    Result: g*****************y@yahoo.com is IN the bounce list

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons.

    I have removed the email from our bounce list and I would also suggest you to check this guide in order to know how to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    Here's also another guide that will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.