Where can I see mails that were actually sent? Sometimes i do not receive e-mails although i get a notification that the mail was sent.

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    tmirtiful
    Asked on November 28, 2016 at 09:49 AM
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    Nik_C
    Answered on November 28, 2016 at 10:37 AM

    Hello,

    I checked your email in our logs and I saw that one of the emails (hen@tmir.org.il) ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550 blacklisted sender: 0000014fb638a745-44026944-af52-4b61-84c0-3b1775de342c-000000@amazonses.com

    I removed it from our Bounce list so you will be able to receive submissions now.

    The rest of the emails were not in the Bounce list.

    Please check this guide on how to prevent this kind of issues. 

    Also, you can check if your email ended in Bounce list by following this guide.

    You can check the history of the emailing if you go to: https://support.jotform.com/myaccount/history

    And choose Emails:

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.