What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where can I see mails that were actually sent? Sometimes i do not receive e-mails although i get a notification that the mail was sent.

    Asked by tmirtiful on November 28, 2016 at 09:49 AM
    E-mails not receive receive sent
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 28, 2016 at 10:37 AM

    Hello,

    I checked your email in our logs and I saw that one of the emails (hen@tmir.org.il) ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 550 blacklisted sender: 0000014fb638a745-44026944-af52-4b61-84c0-3b1775de342c-000000@amazonses.com

    I removed it from our Bounce list so you will be able to receive submissions now.

    The rest of the emails were not in the Bounce list.

    Please check this guide on how to prevent this kind of issues. 

    Also, you can check if your email ended in Bounce list by following this guide.

    You can check the history of the emailing if you go to: https://support.jotform.com/myaccount/history

    And choose Emails:

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.