Will we lose all our data if we only need to use the forms for 4 months?

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    lpalmerp
    Asked on November 28, 2016 at 11:08 AM

    Hi there,

    We would like to use Jotforms for a new awards program we are launching. The $39 plan should work perfectly for us, but I was wondering if we would lose all our data if we stopped our plan after the 4 months? For example, would we be able to access our old info after we stop using the forms for submissions?

    Please let me know if you need more clarification. 

     

    Thanks,

    LP

  • Profile Image
    liyam
    Answered on November 28, 2016 at 11:56 AM

    Hello,

    You will not lose your data as long as you do not reach the submissions storage limit of 500 submissions (for free users). So for free users, the moment you have received your 501st submission, the oldest submission that you have received on your account will be removed. However there is no limit set for paying subscribers aside from file uploads storage and other monthly limits set for a certain type of account.

    If given the scenario that you have received more than 500 submissions in the period of 4 months and then you decide to downgrade to free, you will still be able to download all submissions. Although it will start to reduce your submissions that is beyond 500 so for it to conform within the limits set for free account. 

    With this, I would suggest to download a copy of your submissions data in order to be safe on preserving your data as soon as you decide to cancel your subscription. This guide will help you on how to download your submissions data: https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    You can also make use of integrations such as Google Spreadsheet integration in order to sync a list of submissions from JotForm to your Google account. You can follow the steps from this guide in order to integrate your form with your Google Spreadsheet: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet

    If you need further clarification on the matter, please let us know.

    Thanks.