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Why I'm not receiving autoresponder emails?Asked by rduong on November 28, 2016 at 11:15 AM
Autoresponse doesn't works. When i'm trying the form, i don't receive confirmation.
Can you check that please et help me to fix that ?
I receive notification but not the confirmation mail.
Tks a lot.
Could you please check for this form also ? : https://form.jotformeu.com/63323695337360
For this form: https://form.jotformeu.com/62862971667370, I checked one submission and related autoresponder, autoresponder was sent:
For your second form https://form.jotformeu.com/63323695337360, I wasn't able to check since there is no submissions recorded for that form.
If you're still experiencing issues with receiving autoresponders, please check if they ended in Junk/Spam folder by any chance?
If the issue still persists, please let us know.