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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving autoresponder emails?

    Asked by rduong on November 28, 2016 at 11:15 AM

    Hi,

    Autoresponse doesn't works. When i'm trying the form, i don't receive confirmation.

    Can you check that please et help me to fix that ?

    I receive notification but not the confirmation mail.

    Tks a lot.

    https://form.jotformeu.com/62862971667370

     

    Could you please check for this form also ? : https://form.jotformeu.com/63323695337360

     

    Page URL:
    https://form.jotformeu.com/62862971667370

    Autoresponse check jotformeu receive
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 28, 2016 at 12:15 PM

    For this form: https://form.jotformeu.com/62862971667370, I checked one submission and related autoresponder, autoresponder was sent:

     

    For your second form https://form.jotformeu.com/63323695337360, I wasn't able to check since there is no submissions recorded for that form.

    If you're still experiencing issues with receiving autoresponders, please check if they ended in Junk/Spam folder by any chance?

    If the issue still persists, please let us know.

    Thank you!