What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No E-Mail News

    Asked by luediinformatik on November 28, 2016 at 11:32 AM

    Hallo

    We will not receive any notifications. By every Formular, we added the recieve-mails.

    But we not get them.

    Is this a troble with the account ?

     

    Thank you for your answer.

     

    Kindly Regards from Switzerland

    not receive receive thank class
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 28, 2016 at 12:07 PM

    The recipient emails from your form: http://www.jotformeu.com/form/62511047547352 were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    They have now bee removed from the bounce list, so this should solve the problem. In addition to this, check your spam folder and if you find emails coming from JotForm, mark them as NOT SPAM:

    Let us know if you need more help, we will be glad to assist you.