No E-Mail News

  • luediinformatik
    Asked on November 28, 2016 at 11:32 AM

    Hallo

    We will not receive any notifications. By every Formular, we added the recieve-mails.

    But we not get them.

    Is this a troble with the account ?

     

    Thank you for your answer.

     

    Kindly Regards from Switzerland

  • David JotForm Support Manager
    Replied on November 28, 2016 at 12:07 PM

    The recipient emails from your form: http://www.jotformeu.com/form/62511047547352 were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    No E Mail News Image 1 Screenshot 40

    No E Mail News Image 2 Screenshot 51

    They have now bee removed from the bounce list, so this should solve the problem. In addition to this, check your spam folder and if you find emails coming from JotForm, mark them as NOT SPAM:

    No E Mail News Image 3 Screenshot 62

    Let us know if you need more help, we will be glad to assist you.