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    luediinformatik
    Asked on November 28, 2016 at 11:32 AM

    Hallo

    We will not receive any notifications. By every Formular, we added the recieve-mails.

    But we not get them.

    Is this a troble with the account ?

     

    Thank you for your answer.

     

    Kindly Regards from Switzerland

  • Profile Image
    BDAVID
    Answered on November 28, 2016 at 12:07 PM

    The recipient emails from your form: http://www.jotformeu.com/form/62511047547352 were in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    They have now bee removed from the bounce list, so this should solve the problem. In addition to this, check your spam folder and if you find emails coming from JotForm, mark them as NOT SPAM:

    Let us know if you need more help, we will be glad to assist you.