Why required information is not showing up on my submission?

  • ChelseaRose
    Asked on November 28, 2016 at 11:46 AM

    Hi 

     

    On my application, somehow the applicants are bypassing the required information.  As you can see from my examples, basic information is missing as well as required uploads.  If you look into my account under the submission ID 354974988052292847, you can see an application submitted with our names or any other information that is required.  

     

    Please help me fix this.  

  • Nik_C
    Replied on November 28, 2016 at 12:41 PM

    I checked your submissions, and If you Edit that particular submission:

    Why required information is not showing up on my submission? Image 1 Screenshot 30

     You will see that your submitter filled the form:

    Why required information is not showing up on my submission? Image 2 Screenshot 41

    I presume that this was a glitch with that particular one.

    Did you receive any other submission in that way?

     

  • ChelseaRose
    Replied on November 28, 2016 at 1:02 PM

    Yes.  On this submission 355502261951129748, the required uploads are missing.  

  • Nik_C
    Replied on November 28, 2016 at 2:39 PM

    I'm still unable to replicate this error.

    Regarding the first submission you reported, all that information is stored in one field, since that is the type of field used:

    Why required information is not showing up on my submission? Image 1 Screenshot 30

    Anyhow, is it possible to take a screenshot of your email received for this two submissions and attach here in thread so we can take a closer look.

    Here is how you can do that:

    1. Go to this link:

    https://www.jotform.com/answers/998968

    2. Click this icon:

    Why required information is not showing up on my submission? Image 2 Screenshot 41

    We'll wait for your response.

    Thank you for your patience.