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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why required information is not showing up on my submission?

    Asked by ChelseaRose on November 28, 2016 at 11:46 AM



    On my application, somehow the applicants are bypassing the required information.  As you can see from my examples, basic information is missing as well as required uploads.  If you look into my account under the submission ID 354974988052292847, you can see an application submitted with our names or any other information that is required.  


    Please help me fix this.  

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 28, 2016 at 12:41 PM

    I checked your submissions, and If you Edit that particular submission:

     You will see that your submitter filled the form:

    I presume that this was a glitch with that particular one.

    Did you receive any other submission in that way?


  • Profile Image

    Answered by ChelseaRose on November 28, 2016 at 01:02 PM

    Yes.  On this submission 355502261951129748, the required uploads are missing.  

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 28, 2016 at 02:39 PM

    I'm still unable to replicate this error.

    Regarding the first submission you reported, all that information is stored in one field, since that is the type of field used:

    Anyhow, is it possible to take a screenshot of your email received for this two submissions and attach here in thread so we can take a closer look.

    Here is how you can do that:

    1. Go to this link:


    2. Click this icon:

    We'll wait for your response.

    Thank you for your patience.