What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF not working properly

    Asked by watchhelp on November 28, 2016 at 12:07 PM

    Hello!

    I just tried producing a PDF from one of our forms. 

    Several fields get layered one on top of the other as you see in the attached file...scratch that I can't upload a PDF. 

    Pls see screen shot instead.

    http://screencast.com/t/w0xUquc7

    Thought you should know :)

    Mark 

     

    PS Question: Why does Jotform's own form not allow a PDF upload...I find that a little concerning as PDF are uploaded all the time on the web.

    Page URL:
    https://form.jotform.com/60056549154153

    Properly pdf not working JotForm find attached file hello
  • Profile Image
    JotForm Support

    Answered by david on November 28, 2016 at 12:53 PM

    Fillable PDF's are very specific when it comes to how styling is translated.  Often times small adjustments make a world of difference.  In your form, expanding the fields and then settings the labels to top alignment will allow for the PDF to be properly formatted:

    The form will still look the same and the PDF will be properly formatted:

    Files can be uploaded using a file upload field.  The maximum file sizes for different integrations:

    https://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    You can also change the allowed file types:

    https://www.jotform.com/help/29-Upload-Field-Allowed-File-Types

    File uploads are not possible through the fillable PDF copy of a form:

    https://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator