What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you upgrade your plan at anytime in the event you need more space for additional submissions?

    Asked by lpalmerp on November 28, 2016 at 01:37 PM

    If we sign up for the $19/month plan but realize we need/want the $39 plan - can we upgrade to that one at any time without it negatively impacting anything on our account? Once someone submits a submission, do the admin users view the forms as is or does it go into a spreadsheet type of report for viewing?

     

    Thanks,

    Lindsey

    Submissions additional in can
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    JotForm Support

    Answered by david on November 28, 2016 at 02:30 PM

    You can indeed upgrade to a higher subscription level at any time.  You will receive a pro-rated discount for time remaining on your current subscription.  There is no downside or negative impact on your account when doing so.

    Submission data is stored in your JotForm account in a data grid layout:

    https://www.jotform.com/help/269-How-to-view-Submissions