What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by janislea on November 28, 2016 at 02:07 PM

    I am not receiving the forms.  Please contact me.  My event is this weekend.  I thought it was resolved but I am still not receiving the forms.  

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    JotForm Support

    Answered by Kiran on November 28, 2016 at 03:17 PM

    It looks like your email service provider has blocked the sender IP address again. I see that the email address is in our bounce list with the following reason.

    Reason(s) : smtp; 553 5.3.0 flpd575 DNSBL:ATTRBL 521<

    I have now removed it from the bounce list and you should be receiving the email notifications without any issue. Also, please check the following guide that can help you with troubleshooting email delivery issues.


    Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.