Not receiving email notifications

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    janislea
    Asked on November 28, 2016 at 02:07 PM

    I am not receiving the forms.  Please contact me.  My event is this weekend.  I thought it was resolved but I am still not receiving the forms.  

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    Kiran
    Answered on November 28, 2016 at 03:17 PM

    It looks like your email service provider has blocked the sender IP address again. I see that the email address is in our bounce list with the following reason.

    Reason(s) : smtp; 553 5.3.0 flpd575 DNSBL:ATTRBL 521< 209.126.123.106

    I have now removed it from the bounce list and you should be receiving the email notifications without any issue. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.