What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do I have to log into my JotForm account to reply to form submissions?

    Asked by StampConnection on November 28, 2016 at 02:26 PM

    We are moving away from our current contact us form that is going into a messaging system because we would like to manage the form submissions directly through email.

    With JotForm, I know it will send an autoresponder if I set one up, as well as a notification email. However, is the notification just to let us know to check the JotForm account or is it actually emailing us with the form information that the customer entered and then we are able to reply back to the customer directly?

    Submissions JotForm jotform account contact us form check
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    JotForm Support

    Answered by david on November 28, 2016 at 03:45 PM

    If you set the "Reply-to Email" for your notification email to the email address field in your form, when you click reply from the email that is sent, the address the reply is sent to will be the address the user entered in the form. 

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    This will allow you to reply to the users directly via email.  Form data and such will be included in the email.